We collect personal details such as your name, email, phone number, and address to process orders and provide customer support.
Your information is used to:
- Process and deliver orders.
- Send updates about your order’s status.
- Improve your shopping experience and provide promotional offers (if consented).
Yes, but only with trusted partners like payment gateways and couriers to complete your orders. We never sell or misuse your information.
We use encryption and other advanced security measures to keep your personal data safe and secure.
You can access, update, or request the deletion of your personal data anytime.
Email us at rktrends@yahoo.com or use the contact form on this page.
Yes, we offer shipping to selected countries, including Australia, Japan, USA and Canada.
Domestic (UAE): Orders are delivered within 3-5 business days. Orders placed on Wednesdays will begin processing on Friday, and deliveries are made during weekends.
International: Delivery takes 7-14 business days, depending on the destination.
Domestic (UAE): AED 20 flat fee. Free shipping is available for orders over AED 1,000.
International:
Australia: AED 390
Japan: AED 290
USA and Canada: AED 250
Customs duties and other import charges vary by country and are the responsibility of the customer. These fees are collected by the courier or customs authorities.
Once your order is shipped, you’ll receive a tracking number via email. You can track your package through the courier’s tracking system. Additionally, our team works closely with couriers to ensure smooth and timely delivery.
Yes, a signature and valid photo ID are required at delivery to ensure secure receipt of your order.
Absolutely! All our jewelry is made from certified 18k, 21k, and 24k gold, and includes natural stones sourced from Saudi Arabia, Italy, Turkey, Japan, and Dubai.
Customization services are currently unavailable for online orders. However, you can visit our physical stores for custom jewelry options.
Each piece of jewelry is unique, and once sold, it cannot be restocked. However, similar designs may be available with variations in size, weight, and gold value. Contact us for more information.
Avoid exposure to chemicals such as perfumes or detergents.
Store your jewelry in the provided pouch to maintain its shine and quality.
We accept all major credit cards, including Visa and Mastercard.
Yes, we’ve partnered with Tabby to offer flexible Buy Now, Pay Later options for customers in the UAE.
No additional fees apply for Tabby installment plans unless the order is canceled, in which case a 10% processing fee will be deducted.
Currently, we only accept one payment method per transaction.
Returns are accepted within 14 days of delivery for a full refund or store credit.
Items must be unused, in original condition, and include all tags and certificates.
Customized or personalized items.
Sale items or those purchased with a gift card.
Due to the unique nature of our jewelry, exchanges are not offered. However, we can assist you in selecting a similar item, with necessary price adjustments.
For damaged or incorrect items, contact us within 48 hours of delivery with clear photos and order details. For other returns, email us at rktrends@yahoo.com.
Customers are responsible for return shipping unless the item received is damaged or incorrect.
Domestic Orders:
Before shipping: Cancellations are allowed with no fee.
During delivery: A domestic delivery fee of AED 20 will be deducted from your refund.
International Orders:
Before shipping: Cancellations are allowed with no fee.
After shipping: Cancellations are not allowed.
For Tabby-financed orders, a 10% processing fee will be deducted from your refund.
Contact us within 48 hours of delivery with clear photos of the item and details of the issue via:
Email: rktrends@yahoo.com
Phone/WhatsApp: +971 52 892 4890
Yes, we’ll arrange for the item to be collected and provide a replacement or refund, depending on the situation.